RETURNS

what to do if your order is not quite right

ONLINE PURCHASE RETURNS

You have the right to return any item, please notify us within 14 days of
delivery, you have a further 14 days to return the item(s)

  • Please email your order number, date of purchase, items you wish to return & reason
  • Return postage cost is your responsibility, unless original order is over £75
  • Shipping labels or INPOST Lockers can be provided from £3.95 .
  • On receipt & processing a full refund will be issued to your payment method,
    this can take 5 working days
  • See below for HOW TO RETURN
  • Items must be unused, and in original condition & packaging

HOW TO RETURN

You have 3 options:

OPTION 1 - Bring In to Store

  • Bring Item and proof of purchase to our
    Wokingham Store
  • Either exchange or we will credit your
    original payment method within 10 days

OPTION 2 - Post It Back to Us

  • Email us with your order / receipt number, item details and reason for return. Post the item to: GIFTOLOGY 5 Rose Street Wokingham RG40 1XS

OPTION 3. Request a Returns Label

INCORRECT OR MISSING ITEMS

If your order is incomplete or contains the wrong item, please contact us within 48 hours of delivery.

If accepted we will offer:

  • A replacement (if available)
  • A full or partial refund

We will notify you and provide a return
label if a return is required

FAULTY ITEMS

If your item develops a fault you have up to 6 months from the date of purchase to report the issue.

  • a Proof of purchase is required
  • We may request photos or return of the item for assessment

If a fault is confirmed, we will:

  • Repair the item (if practical)
  • Replace it
  • Offer a refund or credit

Please note: General wear and tear or accidental
damage is not considered a manufacturing fault.

IN STORE PURCHASE RETURNS

If you are not fully happy with your in-store purchase, please return it to the store in person or by post within 28 days with proof of purchase.

REFUNDS Items may be returned within 14 days of purchase for a full refund to your original payment method.

EXCHANGE / CREDIT Items may be returned within 28 days of purchase for an exchange or store credit.

Conditions:

  • Original Tags & Packaging must be attached
  • SALE items are none returnable